Introduction

The data controller of the personal data collected is X-NOOR (hereinafter, “X-NOOR”, “Holder”, or “we”), with registered office at DUTCO House, Dubai UAE, and, owner of the website https://x-noor.com/  (hereinafter, “Website” or “X-NOOR Website”).

Purpose of this policy

This Privacy Statement is provided in accordance with the requirements of the UAE Personal Data Protection Law, Federal Decree-Law No.45 of 2021 and the General Data Protection Regulations (EU) 2016/679 (GDPR), DIFC Data Protection Law No 5 of 2020 (DP Law 2020), and any other Data Protection laws implementing the same principles (Data Protection Law).  

Data controller

This Privacy Policy governs the collection, storage, processing, and usage of personal data or information provided by Users, when they access, browse, or make use of the features of the Website. Reference to personal data or information denotes any information that can identify individuals and is not anonymous (“Personal Data” or “Personal Information”).

Data we collect

We Only collect and use the personal information necessary to provide you with a service, or for our interaction with you.

That personal information is required solely for business purposes, and if our intentions change, we will notify you or request your consent.  

Information

The information you provide which is required to access and use our systems and receive our services.

• Contact: The User may contact X-NOOR through forms established for this purpose on the X-NOOR Website or through other communication channels. The User must provide their identifying and contact details, as well as the reason, matter, or issue in question. X-NOOR will use this data to process the query and contact the User.

 The legal basis for the processing of such data is the consent of the User.

• Human Resources: The User may contact X-NOOR via the Website to be part of the selection processes carried out or to apply for available job offers. To do this, they must provide their identifying information, as well as those related to their professional training. Such data will be used to include the User within the selection processes for active job openings.

The legal basis for the processing of such data is the consent of the User.

Information collected about Users and their devices:

Technical information (e.g., IP address / Cookies / system or service-specific technical information)

• Cookies: The X-ELIO Website has technology for the implementation of files called cookies on the corporate computer or device or any other device that is used for web access and browsing. Cookies may be blocked or disabled by the User at any time through the browser settings. For more information, please see our Cookie Policy.

The legal basis for the processing of such data is the consent of the User.

Processing of personal data for the customer surveys or marketing purposes

Where and as permitted under applicable law, we may process your contact information for direct marketing purposes (e.g., newsletters, offers concerning our new products and services) and to carry out customer satisfactions surveys by email.

Transfer and disclosure of personal data

We may transfer (if requires) your personal data to:

• Other affiliated companies or third parties
• IT maintenance, hosting and support services
• Third parties in connection with complying with legal obligations.

We only transfer your personal data to above listed with the Data Protection measures e.g., Contractual clauses or with your consent.

Legal rights to manage your privacy.

Under applicable laws, you may have certain rights in relation to your personal data.

These rights may include:

• Right to access the personal data
• Right to receive your personal data
• Right to be informed of the purpose collection and processing of personal data
• Right to restrict processing
• Right to Delete and Erasure data
• Right to Withdraw your consent and object to processing

Note, however, we try to respond to all legitimate requests within one month but in some cases, we might not be able to comply with your request erasure for specific legal reasons which will be notify you. if your request is particularly complex it could take us longer than month.

To exercise the rights, you can contact to X-NOOR via.

Email addressed to privacy@x-noor.com.
or postal mail to the address indicated above, indicating “Data Protection” as the subject.

On special occasions, we may ask the User to prove their identity through an official document, for example, to prevent access to their data by third parties.

The User may file a complaint with the local supervisory authority at any time to enforce their rights.

You as a Data Subject has right to connect with the Regulatory Authority of the country.

Data security

To protect your Personal Data against accidental or unlawful destruction, loss, use, or alteration and against unauthorised disclosure or access, we use adequate physical, technical and organizational security measures.

Retention

We hold your personal information in accordance with our Data Retention policies in place. Generally, we do not keep your personal information for longer than necessary or the purpose which it was collected.  

Cookies

We may also collect “Other Data” that generally do not reveal your specific identity or do not directly relate to an identified individual that includes your browser or device, your use of Apps, cookies or similar technologies that enable a website to keep track of a user’s site preferences, activities, and internet usage. This includes information about your visits to our website.

We suggest changing your DNT setting in your browser. You can also manage your cookie settings on our website. Please refer to the Cookie Policy for further details privacy@x-noor.com.

Changes to the privacy policy

X-NOOR reserves the right to modify its Privacy Policy at any time, respecting current legislation on data protection.